AI by Zapier (Zapier Agents)

AI inside a workflow

Zapier's migration guide places the reasoning and tool use previously offered in standalone Zapier Agents inside an AI by Zapier step. This can suit a workflow that combines a trigger, interpretation of incoming information and actions in connected apps.

Build a small review step

Our suggested first task is sorting fictional customer enquiries. Define three categories and ask the AI step to propose a category with a short explanation. Send its result to a review queue before connecting any customer-facing action.

Test ambiguous inputs

Try a clear enquiry, a message about two subjects and one with missing information. Check whether the workflow asks for review instead of inventing details. Decide which actions should be predictable rules and which require interpretation.

Review tool permissions

The guide documents per-tool approvals and task-based usage. Inspect the connected apps, approval settings and run history before enabling writes. If you used the old Agents product, follow the current migration instructions and retest the converted workflow.

Source checked: 17 October 2026.